Returns and Refund Policy

At Tharunsha Elite Enterprises, we strive to ensure complete customer satisfaction. Please read our Returns and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted only in the following cases:

  • Received a damaged product
  • Received a defective product
  • Received a wrong product

Unboxing video is must for all returns and refund requests. The video must be clear, continuous, and recorded from the moment the package is opened.

2. Return Request Timeframe

You must raise a return or refund request within 48 hours of receiving the product. Requests made after this period may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or mishandling
  • Products without original packaging, tags, or accessories
  • Items without a valid unboxing video proof

4. Refund Process

Once your return request is approved and the product is received and inspected, the refund will be processed.

  • Refunds will be issued to the original payment method
  • Refund processing may take 5–7 business days

5. Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, subject to product availability.

Unboxing video is must to qualify for replacement.

6. Shipping Charges

Shipping charges are non-refundable. In case of approved returns due to our error, reverse pickup will be arranged by us.

7. How to Raise a Return or Refund Request

To initiate a return or refund, please contact our support team with the following details:

  • Order ID
  • Reason for return or refund
  • Clear unboxing video

8. Contact Information

For any return or refund related queries, contact us at:
Email: info@tharunshaelite.com